Careers

El Centro de Corazón was founded in 1994 in Houston’s impoverished East End community as a social service organization with an initial focus on early childhood development. Over the years, El Centro expanded its focus to include the overall health of residents of the East End and the greater Houston area. Today, El Centro is a designated Federally Qualified Health Center (FQHC) with three health centers serving 12,000 individuals annually that offer pediatric and adult primary care, women’s health services, pediatric and adult dental care, and behavioral health services.

We offer a great benefits package that includes:

  • Competitive Pay Rate
  • 401k with Company Match up to 3%
  • Flexible Spending Account
  • Vacation and Holiday Pay
  • Health Insurance
  • Medical Insurance
  • Vision and Dental Insurance
  • Company Paid Life Insurance

 

Interested candidates should submit a cover letter and resume to careers@elcentrochc.org in the form of an attachment or fax to 832-494-1636 for consideration.

No phone calls please.

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Current Job Opportunities

Behavioral Health Specialist (School Based) Bilingual-Spanish

Classification: Exempt 

Responsible to: The School-Based Behavioral Health Specialist (BHS) will be responsible for providing services related to the delivery of mental health care to assigned students at the designated school location and will provide consultation services to the school staff to support the overall mental health goals of the student and school. This fully licensed psychotherapist will provide individual, family, and group psychotherapy services to children, adolescents, adults and families.   The BHS will work closely with school staff and children and their families, participating in meetings on behalf of the health center and student. BHS is required to be fluent in Spanish.

Position Summary

The School-Based Behavioral Health Specialist (BHS) will be responsible for providing services related to the delivery of mental health care to assigned students at the designated school location and will provide consultation services to the school staff to support the overall mental health goals of the student and school. This fully licensed psychotherapist will provide individual, family, and group psychotherapy services to children, adolescents, adults and families.   The BHS will work closely with school staff and children and their families, participating in meetings on behalf of the health center and student. BHS is required to be fluent in Spanish.

Responsibilities and Duties

  • Collaborates with school staff, including teachers, principal and counselors to meet the mental health needs of students, thereby reducing behavioral barriers to learning.
  • Screens new clients to identify presenting problems, address urgent issues and /or provide immediate referral as needed in accordance with school district and agency policies.
  • Provides individual and family therapy to adults, adolescents, and children experiencing biopsychosocial stressors.
  • Well-practiced in all psychotherapeutic modalities with a strong emphasis on effective treatment for childhood disorders.
  • Provides consultation services to school staff regarding mental health issues of students.
  • Maintains regular contact with parent/ guardian of each student (when appropriate).
  • Provides brief intervention and crisis intervention as needed in accordance with school district and agency policies.
  • Provides continuity of care during school breaks/vacations by providing care at the health center.
  • Administers initial student assessments
  • Conducts psychosocial assessments
  • Collaborates with teachers, school staff and student’s physician to develop treatment plans.
  • Re-assess and completes new treatment plans as indicated.
  • Writes and maintains progress notes for all encounters and other documentation as appropriate with the ability to meet documentation deadlines.
  • Performs billing activities according to health center procedures.
  • Conducts appropriate discharge of students.
  • Maintains and updates client record.
  • Ensures that therapeutic interactions are sensitive to and in accordance with family’s cultural needs and interests.
  • Makes appropriate referrals for students, including psychiatric (within or outside of agency)
  • Participates in the collection of mental health information and student outcomes data to be used to monitor the overall performance and effectiveness of services provided.
  • Obtains patient records when needed (local medical and mental health agencies).
  • Engages in community outreach and provides community presentations when needed.
  • Performs case management duties as necessary
  • Participates in case staffing and administrative meetings
  • Participates in clinical supervision and seeks peer consultation as needed.
  • Ability to work a full-time schedule. Provide 8 hours of direct patient care.
  • Maintains productivity as assigned by Director of Behavioral Health Services.
  • Other duties as assigned and abides by agency’s policies and procedures and Behavioral Health Department Policies and Procedures

 

Education:  Master’s degree from an accredited college or university in the social or behavioral sciences.

Experience:  Previous counseling experience (minimum of 2 years) with strong emphasis on effective treatment for childhood disorders. Experience in the medical field and or school setting working with mental health issues preferred, as well as with families, groups, and diverse cultural, ethnic and socio-economic settings.

Requirements: Licensed to provide therapy by state board pertaining to individual’s profession (Psychologist, LMFT, LPC, LCSW), bilingual (Spanish), abides by respective licensing board Code of Ethics and maintains in good standing with credentialing board. 

Knowledge: In-depth knowledge of DSM-V; well-practiced in all psychotherapeutic methodologies; Strong knowledge of trauma informed treatments, Evidence Based Models, child development, crisis intervention, and family systems.

Skills: Strong clinical and assessment skills, cultural competence, basic casework skills (referrals, advocacy) and strong verbal and written communication skills.  

Abilities: Flexibility to be able to work in different work settings and environments, ability to work as part of multi-disciplinary team, ability to provide vision, feedback and creativity to a growing and changing mental health department.

Environmental/Working Conditions:  Will need to adapt to various work spaces – exam rooms, community health center/ school offices . Travel is required to health center and to collaborating schools.

Physical/Mental Demands: Mentally challenging position due to continuous exposure to extreme issues and mental health trauma.  

Physical Requirements

Required to sit, stand, walk and move about throughout the day; manual dexterity to handle, or feel objects, tools, or controls; reach with arms and hands; occasionally climb stairs; balance, stoop, kneel or crouch occasionally; talk and hear; vision abilities required include close vision, distance, color and peripheral vision, depth perception and ability to focus.  Occasionally lift and/or move up to 25 pounds.

Working Conditions

For the most part, ambient room temperatures, lighting and a traditional office environment exists.  May experience traumatic situations including psychiatric and medical crisis situations within the environment; some exposure to hazardous materials or physical risks requiring basic safety precautions; exposure to blood borne pathogens requiring PPE.  Exposure to virus, disease, and infection.

Each employee makes a significant contribution to the quality care of patients and to the success of El Centro de Corazón. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the employee to just the work identified. The expectation is that as a member of the El Centro team, each employee will offer his /her services wherever and whenever necessary.

To Apply Please submit resumes to careers@elcentrochc.org

Community Health Worker (CHW)/ Promotora de Salud

Overview  Influences patients to assume responsibility for their own health and serves as a health advisor offering patients encouragement, support, and health education through community outreach and educational presentations.

Duties and Responsibilities

  • Serves as point of contact between community/neighborhood and El Centro de Corazón (ECDC).
  • Establishes rapport with community members and families in the community and with patients of ECDC.
  • Conducts home/site visits to identify needs for services and provide information and referrals to appropriate resources.
  • Maintains case record documents providing thorough documentation in a timely manner.
  • Partners with other ECDC CHWs and staff members to assist in contacting community members participating in ECDC initiatives.
  • Adheres to policies and procedures of the organization.
  • Maintains partnerships with community-based organizations (local schools/ school districts or health and community non-profits or stakeholders in the CHWs community/neighborhood.
  • Promotes ECDC programs and services.
  • Responsible for recruitment and management of patients.
  • Assists with the follow-up of patients referred to ECDC.
  • Keeps records of his/her daily activities and prepares reports as required.
  • Schedules educational and/or promotional activities in the community and at ECDC.
  • Analyzes operational issues impacting functional departments and the whole organization, and determines their financial impact.
  • Assists patient to complete forms pertinent to ECDC.
  • Responsible for learning required teaching guides and ECDC services, programs and procedures.
  • Compiles information required for monthly activity reports.
  • Maintains patient confidence and protects operations by keeping information confidential.
  • Plans activities as required.
  • Assists manager in the development of educational materials.
  • Assist in ECDC educational activities.
  • Participates in all promotional activities sponsored by ECDC.
  • Must demonstrate initiative and ability to work independently with minimum supervision.
  • Performs other duties as assigned.

 

Qualifications

  • Graduate from an accredited high school or GED program. High school/GED diploma may be substituted for three year of relevant professional-level work experience in health education or related field.
  • Possess a Promotor de Salud/Community Health Worker Certification by the Texas Department of State Health Services or will obtain the certification within seven months of hiring date.
  • Must be able to work hours during the week, with evenings and weekends as necessary.
  • Bilingual in English and Spanish is required.
  • Strong knowledge of FQHCs preferred.
  • Possess means of transportation.
  • Valid Texas Driver’s License and minimum liability insurance.

 

Physical Requirements Required to sit, stand, walk and move about throughout the day; manual dexterity to handle, or feel objects, tools, or controls; reach with arms and hands; occasionally climb stairs; balance, stoop, kneel or crouch occasionally; talk and hear; vision abilities required include close vision, distance, color and peripheral vision, depth perception and ability to focus. May lift and/or move up to 50 pounds, using proper lifting techniques.

Working Conditions Exposure or potential exposure hazardous materials may exist, however not routinely. Exposure to outside temperatures, elements, dust, and noise.

To Apply Please submit resumes to careers@elcentrochc.org.

Medical Assistant (Bilingual English/ Spanish)

Overview Under the direction of the Clinic Manager, performs clinical skills in a medical care environment to all El Centro’s patients. The Medical Assistant is a member of the interdisciplinary medical team of the health center (OB/GYN, Family Practice, and Pediatric practice).

Duties and Responsibilities

  • Maintains first line contact with all clients who come into clinical care area.      
  • Performs routine intake procedures such as height, weight, temperature, pulse and blood pressure readings, and respiration;
  • Assists with office procedures;
  • Responsibility for assisting with triage of clients and routing of charts to appropriate provider;
  • Assists medical providers with examination and treatment of patients., ensure cleanliness of exam rooms, and sterilization as required;
  • Assists with translation/interpretation as needed;
  • Screens clients for visual acuity using Snellen method and conducts audiometry exams;
  • Responsible for maintenance of medical/laboratory equipment  to include quality controls on a regular basis;
  • Responsible for routine laboratory procedures including but not limited to various dipsticks, urinalysis, hematocrit, glucose screening, gram stains, and other procedures as approved by health center policies and CLIA standards.                          

                 

Non-essential Functions

  • Performs other related duties as assigned or requested;
  • Maintains supply room and orders supplies on a monthly basis;
  • Informs clinic manager of problems within the clinic.

 

Qualifications

  • Certified or registered medical assistant; required;
  • Fluent in Spanish and English; Required;
  • High school diploma or equivalent; Required;
  • 1 year previous experience strongly preferred;

 

To Apply Please submit resumes to careers@elcentrochc.org.

Psychiatrist
Overview 

Under the direction of the Behavioral Health Services Director, delivers care commensurate with training and experience to all El Centro’s patients. Delivers care appropriate for an outpatient, primary care FQHC with a multicultural, multilingual patient population.

Duties and Responsibilities

  • Psychiatrist will provide care in the disciplines of general psychiatry by planning and carrying out psychiatric evaluations, medication management, and psychotherapy for children and their families.

 

Qualifications

  • Must have a valid medical license to practice in Texas, and be in good standing 
  • Have experience working in a high volume clinic environment
  • A graduate of a formal accredited medical school and certified to practice by Texas State Board
  • Preferably Board Certified in Psychiatry with a high level of competency in working with mental health issues, children and adolescents, families and diverse cultural, ethnic, and socio-economic settings
  • Interest and/or experience in collaboration with interdisciplinary health teams
  • Possess unrestricted DEA certificate
  • Excellent organizational, interpersonal, oral, and written communication skills
  • Bilingual (Spanish/ English) preferred. 

 

Continuing Education and Training Requirements

Participates in trainings required by licensure and/or by the funding source.

To Apply

Please submit resumes to careers@elcentrochc.org.

 

Behavioral Health Consultant - Family Practice

Overview  Under the direction of the Behavioral Health Services Director, the Behavioral Health Consultant (BHC) is a licensed behavioral health provider who will function as an integral member of the primary care team, providing brief consultative visits to children, adolescents, adults and their families. This provider will work to support integration of services between the medical and behavioral health care rendered to the patients in the form of brief interventions.

The BHC plays the primary role in detecting and addressing a broad spectrum of behavioral health issues in the setting of primary care with an aim of early identification and quick resolution for as many patients as possible. The BHC is an integral member of the care team, providing consultative services for behavioral health issues as they relate to physical health diseases and diagnoses.  Delivering evidence-based brief interventions to a large variety of patients with emotional and mental health issues seen in the primary care setting is at the core of this position.  At times, the BHC will meet with the patients for a single visit and provide recommendations to the primary care provider in order to enhance the patient’s overall well-being.  If needed at the recommendation of the BHC, they will schedule patients for a longer encounter with the goal of further assessment with appropriate follow up care with a BHS.

Duties and Responsibilities

  • Maintain a visible presence in the clinic to support behavioral health efforts
  • Provide direct behavioral health consultation to primary care providers
  • Perform brief behavioral interventions to patients
  • Perform brief, limited follow up visits for appropriate patients
  • Evaluate crisis situations and apply appropriate interventions
  • Actively participate in meetings that support El Centro de Corazón’s (ECDC) integrated primary care behavioral health care model
  • Conduct risk assessments as needed
  • Conduct initial patient assessments as needed
  • Conduct psychosocial assessments
  • Document and maintain clinical records including writing progress notes with interventions performed, developing treatment plans, and documenting recommendations made to primary care provider in a timely manner
  • Conduct appropriate discharge of patients
  • Facilitate referrals to Behavioral Health Specialists (BHS) to ensure a smooth transition to traditional therapy models of care
  • Provide individual, family and group psychotherapy services as needed
  • Perform case management duties as necessary
  • Participate in case staffing and administrative meetings
  • Provides and participate in clinical supervision to LPC-Interns and peers as needed
  • Educate primary care team in the basic principles of brief behavioral and cognitive behavioral interventions and reinforces their use in the medical visit.
  • Support other programs at El Centro by providing behavioral health education and other duties as assigned
  • Conduct psychotherapy services (individual, family and group) to assist BHS Department as necessary

 

Qualifications

  • Masters or higher degree in Counseling Psychology or Social Work
  • Previous counseling experience with strong clinical skills with a focus on children and adolescents.  Experience in the medical field working with mental health issues preferred, as well as with families, groups, and diverse cultural, ethnic and socio-economic settings. 
  • Ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of mental health conditions.
  • Should be comfortable  with the pace of primary care, working with an interdisciplinary team and have good communication skills.
  • Licensed to provide therapy by Texas State board pertaining to individual’s profession (LMFT, LPC, LCSW).
  • Bilingual with ability to read, write and speak Spanish.
  • In-depth knowledge of DSM-V; strong knowledge of different counseling methodologies and techniques. Knowledge and experience in family systems.  Strong knowledge of trauma informed treatments and evidence based models.
  • Strong clinical and assessment skills, cultural competence, basic casework skills (referrals, advocacy) and strong verbal and written skills.
  • Flexibility to be able to work in different work settings and environments, ability to work as part of multi-disciplinary team, ability to provide vision, feedback and creativity to a growing and changing mental health department.

 

Environmental/Working Conditions:  BHC must work in provider area in close proximity to PCP.  BHC will need to adapt to various work spaces including exam rooms and administrative offices. 

Mental Demands Mentally challenging position due to continuous exposure to extreme issues and mental health trauma.

Physical Requirements Required to sit, stand, walk and move about throughout the day; manual dexterity to handle, or feel objects, tools, or controls; reach with arms and hands; occasionally climb stairs; balance, stoop, kneel or crouch occasionally; talk and hear; vision abilities required include close vision, distance, color and peripheral vision, depth perception and ability to focus.  Occasionally lift and/or move up to 25 pounds.

Working Conditions For the most part, ambient room temperatures, lighting and a traditional office environment exists.  May experience traumatic situations including psychiatric and medical crisis situations within the environment; some exposure to hazardous materials or physical risks requiring basic safety precautions; exposure to blood borne pathogens requiring PPE.  Exposure to virus, disease, and infection.

To Apply Please submit resumes to careers@elcentrochc.org.  

Client Services Representative (Bilingual English/Spanish)

Overview  The Client Services Representative (CSR) is a member of a multidisciplinary team. The CSR professionally greets patients and visitors, handles and routes calls, makes appointments and follow-up phone calls, is responsible for accurate data entry and performs diverse clerical duties as required.

Duties and Responsibilities

  • Maintains confidentiality of patients and staff
  • Checks in patients and completes intake/registration paperwork
  • Collects current and past payments from patients and safeguards funds
  • Prepares paperwork for payment arrangements and/or refers patients to a Program Navigator
  • Verifies Insurances
  • Assists patients with inquiries regarding insurance and account balances
  • Assists with obtaining signed consents from patients/family members
  • Enters patient information into data systems
  • Performs pre-certification and authorization reviews
  • Informs patients of required documents for eligibility and determines patients sliding fee scale according to the approved schedule
  • Balances payments on a daily basis
  • Answers phones and directs appropriately
  • Schedules appointments
  • Works with Department Manager to provide coverage if out of office for illness, medical appointments, vacation, etc
  • Reviews charts for accurate Registration forms
  • Other duties as assigned

 

Qualifications

  • High school diploma
  • Fluency in Spanish is required
  • Warm, enthusiastic, energetic personality
  • Good written and verbal communication skills
  • Excellent customer service skills
  • Strong self-management skills
  • Ability to manage time efficiently
  • Excellent grammar, punctuation, spelling and proofreading skills
  • Experience with data entry and word processing computer software
  • Ability to organize, communicate and perform detailed functions

 

Physical Requirements Required to stand or walk as needed; sit for extended periods; manual dexterity to handle, or feel objects, tools, or controls; reach with arms and hands; occasionally climb stairs; balance, stoop, kneel or crouch occasionally; talk and hear; vision abilities required include close vision, distance, color and peripheral vision, depth perception and ability to focus.  Rarely lift and/or move up to 25 pounds.

Working Conditions For the most part, ambient room temperatures, lighting and a traditional office environment exists. Rarely may experience traumatic situations including psychiatric and medical crisis situations within the environment. Exposure or potential exposure hazardous materials may exist, however not routinely.

To Apply Please submit resumes to careers@elcentrochc.org.  

Behavioral Health Specialist

Job Title: Behavioral Health Specialist

Classification:  Exempt

Responsible to: Behavioral Health Services Director 

Position Summary: Psychotherapist provides individual, family and group psychotherapy services to children, adolescents, adults and families. As a member of a multidisciplinary team, provides clinical consultations with medical providers. Additionally provides brief and crisis interventions to primary care patients as needed.

Responsibilities and Duties

  • Provides individual, family and group therapy to children, adolescents, and adults
  • Provides direct support to health center medical staff
  • Provides brief intervention and crisis intervention as needed
  • Administers initial patient assessments
  • Conducts psychosocial assessments
  • Collaborates with physicians and other providers to develop treatment plans
  • Re-assess and completes new treatment plans as indicated.
  • Writes and maintains progress notes for all encounters. Ability to meet documentation deadlines.
  • Performs billing activities according to agency procedures.
  • Conducts appropriate discharge of patients
  • Maintains and updates client record
  • Makes appropriate referrals for clients, including psychiatric (within or outside of agency)
  • Obtains client records when needed (local medical and mental health agencies).
  • Engages in community outreach and provides community presentations when needed
  • Performs case management duties as necessary
  • Participates in case staffing and administrative meetings
  • Participates in clinical supervision and seeks peer consultation as needed.
  • Ability to work a full-time schedule. Provide 8 hours of direct patient care.
  • Maintains productivity as assigned by Behavioral Health Services Director.
  • Other duties as assigned and abides by agency’s policies and procedures and Behavioral Health Department Policies and Procedures.

Education:  Master’s degree from an accredited college or university in the social or behavioral sciences.

Experience:  Previous counseling experience (minimum of 3 years) with strong emphasis on effective treatment for childhood disorders. Experience in the medical field working with mental health issues preferred, as well as with families, groups, and diverse cultural, ethnic and socio-economic settings. 

Requirements: Licensed to provide therapy by state board pertaining to individual’s profession (Psychologist, LMFT, LPC, LCSW), bilingual (Spanish), abides by respective licensing board Code of Ethics and maintains in good standing with credentialing board. 

Knowledge: In-depth knowledge of DSM-V; well-practiced in all psychotherapeutic methodologies; Strong knowledge of trauma informed treatments, Evidence Based Models, child development, crisis intervention, and family systems. 

Skills: Strong clinical and assessment skills, cultural competence, basic casework skills (referrals, advocacy) and strong verbal and written communication skills.   

Abilities: Flexibility to be able to work in different work settings and environments, ability to work as part of multi-disciplinary team, ability to provide vision, feedback and creativity to a growing and changing mental health department.

Environmental/Working Conditions:  Will need to adapt to various work spaces – exam rooms, ECC offices and, if necessary, client’s homes.

Physical/Mental Demands: Mentally challenging position due to continuous exposure to extreme issues and mental health trauma.  

Physical Requirements

Required to sit, stand, walk and move about throughout the day; manual dexterity to handle, or feel objects, tools, or controls; reach with arms and hands; occasionally climb stairs; balance, stoop, kneel or crouch occasionally; talk and hear; vision abilities required include close vision, distance, color and peripheral vision, depth perception and ability to focus.  Occasionally lift and/or move up to 25 pounds.

Working Conditions

For the most part, ambient room temperatures, lighting and a traditional office environment exists.  May experience traumatic situations including psychiatric and medical crisis situations within the environment; some exposure to hazardous materials or physical risks requiring basic safety precautions; exposure to blood borne pathogens requiring PPE.  Exposure to virus, disease, and infection.

Each employee makes a significant contribution to the quality care of patients and to the success of El Centro de Corazón. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the employee to just the work identified. The expectation is that as a member of the El Centro team, each employee will offer his /her services wherever and whenever necessary.

To Apply Please submit resumes to careers@elcentrochc.org

Pediatrician

Job Title:  Pediatrician

Classification:  Exempt

Responsible to:  Medical Director

Position Summary

Under the general supervision of the Medical Director, provides care in the disciplines of general pediatrics by planning and carrying out medical care programs for children, birth to adolescence, to aid in mental and physical growth and development.  Examines patients to determine presence of disease and to establish preventive health practices, prescribes and administers medications and immunizations, and performs a variety of medical duties.  

Essential Functions

  • Assist the clinic manager in the evaluation and supervision of clinical and auxiliary staff.
  • The pediatrician will work closely with the Medical Director, Clinic Manager and other, appropriate staff and administration to identify, develop, and implement the comprehensive clinical services and preventive services.
  • Completes medical charts after each visit.
  • Assists in internal quality control audits.
  • Provide supervision in case assignment to physician assistant or nurse practitioner, including sign off on charts.
  • Communicate with other providers and follow up patient care duties as necessary consistent with a group practice environment.
  • Supervises medical assistants and lab personnel in area of specific support services for patient care delivery.
  • Other duties or responsibilities as assigned by Medical Director.
  • Attends Provider meetings and actively participates in the update of the Agency’s formulary.

Position Qualifications

  • Must have a minimum of 2 years experience
  • Must have a valid license to practice in Texas and experience working in a high volume clinic environment.
  • Board Certified
  • Current PALS certification
  • Bilingual (Spanish/English) preferred.
  • Must enjoy working in a multi-cultural environment.
  • Knowledge of professional and ethical standards of health care delivery.

 

Physical Requirements

Required to sit, stand, walk and move about throughout the day; manual dexterity to handle, or feel objects, tools, or controls; reach with arms and hands; occasionally climb stairs; balance, stoop, kneel or crouch occasionally; talk and hear; vision abilities required include close vision, distance, color and peripheral vision, depth perception and ability to focus.  Occasionally lift and/or move up to 25 pounds.

Working Conditions

For the most part, ambient room temperatures, lighting and a traditional office environment exists.  May experience traumatic situations including psychiatric and medical crisis situations within the environment; some exposure to hazardous materials or physical risks requiring basic safety precautions; exposure to blood borne pathogens requiring PPE.  Exposure to virus, disease, and infection

Each employee makes a significant contribution to the quality care of patients and to the success of El Centro de Corazón. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the employee to just the work identified. The expectation is that as a member of the El Centro team, each employee will offer his /her services wherever and whenever necessary.

To Apply Please submit resumes to careers@elcentrochc.org

Quality Program Senior Manager

Job Title:  Quality Program Senior Manager

Classification:  Exempt

Responsible to:  Medical Director

Position Summary

The Quality Program Senior Manager serves as El Centro de Corazon’s Quality Officer and primary resource for expertise on performance improvement principles, priorities, and accreditation standards. Responsible for planning, organizing, and directing system-wide quality improvement initiatives and patient care programs within the organization.  Ensures compliance with the organization’s Compliance/Performance Improvement Program, applicable State/Federal requirements, Accreditation Standards, Medicare/Medicaid and any other health plan guidelines identified.

Essential Function

  • Works directly with the Medical Director to develop the strategic direction of the Quality Program
  • Provides leadership and support for the Compliance/Performance Improvement Program (CPIP)
  • Ensures all evaluations and audits are performed according to the organization’s Compliance/Performance Improvement Program calendar
  • Monitors activities of the CPIP Plan as they relate to Performance Improvement initiatives
  • Develops and maintains policies and procedures that meet State and Federal requirements and standards associated with FQHCs and the 340B Program.
  • Promotes understanding, communication and coordination with all levels of staff to execute the implementation of quality initiatives
  • Facilitates, integrates, and/or coordinates the implementation and evaluation of identified quality improvement activities
  • Reports quality initiatives to all appropriate committees
  • Participates in various teams, committees and meetings at any level required
  • Maintains CPI program documents, reports, and committee minutes and follows all internal privacy and confidentiality policies and procedures
  • Prepares all quality/performance improvement and program reports for presentation to all appropriate stakeholders
  • Leads accreditation efforts as defined by the organization, primarily Patient Centered Medical Home (PCMH)
  • Oversees the performance and outcomes of all components of El Centro’s Wellness Program
  • Ensures organizational compliance with 340B Drug Pricing Program

Position Qualifications

  • Bachelor’s degree
  • 5+ years of experience in Quality Management
  • Master’s degree in Healthcare or Business Administration required  (5 additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a Master’s degree)
  • Ability to establish and maintain effective working relationships with employees, managers, healthcare professionals, physicians and members of senior administration and the general public
  • Excellent verbal, written communication, presentation, and facilitation skills
  • Exhibit excellent leadership and self-direction, good judgment in handling difficult situations, good organizational, time management, interpersonal, and conflict resolution skills
  • Five years of experience in successfully managing quality performance improvement, accreditation, medical informatics and data analysis in a hospital, community health center, or similar patient care delivery care system.
  • Must be able to travel, via automobile and/or airplane, for continuing education, training, and conference opportunities as appropriate for, and as enhancement to, position responsibilities.

Leadership

  • Ability to manage projects in culturally diverse settings – knowledge of different cultural sensitivities within regions and/or communities that could impact the progress of a program or contract, and an ability to use that knowledge to manage relationships and to share that knowledge with the larger project team.
  • Extensive management skills demonstrated by calm and thorough review of situations. Proactively identifies and or addresses problems. Seeks to understand all contributing factors. Proposes, implements, and evaluates appropriate solutions.
  • Provides active mentorship and training of staff to build talent across the organization. Delegates appropriate and challenging assignments to encourage growth, development and responsibility.
  • Establishes and communicates team performance expectations and guidelines. Communicates and escalates unresolved issues at the appropriate time and to the appropriate level of management.
  • Promotes effective teamwork among program teams and provides day to day direction for core team members to enhance the efficiency and the quality of the work performed on assigned projects.
  • Contributes to new business development by offering expertise during strategy sessions, proposal development and client presentations.
  • Strong communication and presentation skills – Ability to establish and maintain positive funder, program/project team member and internal relationships.

Physical Requirements

Required to sit, stand, walk and move about throughout the day; manual dexterity to handle, or feel objects, tools, or controls; reach with arms and hands; occasionally climb stairs; balance, stoop, kneel or crouch occasionally; talk and hear; vision abilities required include close vision, distance, color and peripheral vision, depth perception and ability to focus.  Occasionally lift and/or move up to 25 pounds.

Working Conditions

For the most part, ambient room temperatures, lighting and a traditional office environment exists.  May experience traumatic situations including psychiatric and medical crisis situations within the environment; some exposure to hazardous materials or physical risks requiring basic safety precautions; exposure to blood borne pathogens requiring PPE.  Exposure to virus, disease, and infection.

Each employee makes a significant contribution to the quality care of patients and to the success of El Centro de Corazón. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the employee to just the work identified. The expectation is that as a member of the El Centro team, each employee will offer his /her services wherever and whenever necessary.

To Apply Please submit resumes to careers@elcentrochc.org